Reclaiming Profits: How ARMR Recovered $165,350 for an Eco-Friendly Diaper Brand
Company Background
This study covers an eco-friendly diaper brand. The company had garnered broad recognition for the quality of its diapers and fulfilling its mission of providing consumers with strong, safe, and sustainable diapers.
Obstacles
The brand utilized a hybrid-selling model with Vendor Central constituting the bulk of its Amazon sales. The brand was experiencing a rise in deductions, chargebacks, and shortage claims against their payments, and believed these to be incorrect.
The brand contacted us with concerns about their platform profitability and not having the time, resources, or ability to combat or prevent these deductions.
Solutions
Leveraging our established processes ARMR’s finance support team combatted open Chargebacks and Shortage Claims, documenting in our disputes that outstanding funds were owed to our client.
Next, we deployed reimbursement software designed specifically for Amazon Vendors, to navigate Amazon’s FinOps processes and audit the previous three years of financials to identify opportunities for the brand to recoup additional funds.
Through onboarding our internal processes and incorporating the FinOps software, we removed the complexity and demands for our client’s time for dispute management in Vendor Central.
The Outcome
$125,350
Funds Recouped from Amazon
Within six months, we successfully recouped $125,350 from Amazon across overbillings, shortage claims, and incorrect deductions.
The reconciliation process has continued to improve; the brand successfully recouped an additional $40,000 in shortage claims providing vital cash flow to the business.
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Hours Spent by Client on Disputes
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